A few good questions.
Useful details before you order, and a little help after.
Products & Sizing
What does Ostravin Borough sell?
We sell dog and cat accessories, including walking gear, beds, mats, blankets, toys, grooming tools, bowls, feeding stands, and storage products.
Do you sell food, medicines, or veterinary services?
Our collection focuses on accessories and non-pharmaceutical everyday products. We do not offer veterinary services. Food shown in a lifestyle image is for illustration and is not included unless the listing expressly says so.
How do I choose a collar or harness size?
Measure your pet and compare the measurements with the product details. Choose according to the stated measurement range rather than breed name or a previous product size. See our Size & Care page for the supplied collar and harness ranges.
Can dogs and cats use the same products?
Some mats, bowls, blankets, grooming tools, and toys may be suitable for both. Check the pet type, dimensions, and intended use on each product page.
Are toys indestructible?
No toy is indestructible. Choose a suitable size, supervise play, inspect items regularly, and remove a toy if damaged or if pieces become loose.
Orders & Payment
How do I place an order?
Choose your product and any size option, select a quantity, and add it to your cart. Review your selection and continue to checkout to enter delivery and payment details.
Which payment methods can I use?
The methods enabled for your order are displayed in checkout. Availability can depend on the store settings, your location, and the payment provider. The checkout displays the appropriate fields or provider flow for the method you select.
Can I change or cancel an order?
Contact us as soon as possible with your order number and the requested change. We can help before dispatch where possible, but cannot promise a change once fulfillment is underway.
Where is my order confirmation?
Check the email address entered during checkout and your spam folder. If you cannot locate the confirmation, contact us with your name, purchase date, and the email used for the order. Do not send card details.
Shipping & Returns
Where do you ship?
Available destinations are shown at checkout after you enter a delivery address. If checkout does not offer a shipping option for your address, please contact us before ordering.
How long does shipping take?
The delivery estimate shown for your shipping method at checkout applies to your order. Order preparation and carrier transit are separate stages. See Shipping Terms for delay handling and tracking.
How do I request a return?
Contact us within 30 days after delivery with the order number, item name, and reason. We will explain eligibility and provide return instructions. Do not send a parcel to the company address without instructions.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number, a description of the issue, and photographs if available. Keep the item and packaging while we help arrange an appropriate remedy.
How do I reach customer support?
Use the contact form or the contact information on the Contact page. Include an order number when your question concerns an existing purchase.