Effective date: October 21, 2026
Ostravin Borough LLC
1. Scope and effective date
These Shipping Terms apply to physical products ordered directly from Ostravin Borough LLC through our online store. They take effect on October 21, 2026, the company’s establishment date. Read them together with the product listing, the shipping method and estimate shown during checkout, our Terms of Service, and our Refund Policy. Delivery is arranged for completed orders using the address and eligible method selected at checkout.
2. Available delivery destinations
Available destinations and shipping methods are determined by the store’s active shipping settings and are shown after you enter your address at checkout. If no rate appears, we cannot accept that delivery destination through the current checkout configuration. Please contact us before ordering if you need clarification about a location. We do not promise worldwide service, delivery to every postal area, local collection, or customer access to a warehouse or company correspondence address.
3. Shipping charges and order total
Shipping charges are displayed before you confirm and pay for an order. They may depend on destination, parcel contents, weight, package size, and the method selected. Applicable taxes are identified in the order summary according to checkout settings and applicable requirements. A promotion offering reduced or free shipping applies only when its stated conditions are met and the checkout reflects the benefit. We do not add an undisclosed shipping fee after you have agreed to the final total.
4. Order preparation and dispatch
Order preparation includes payment confirmation, any necessary review, picking, packing, and handover to the carrier. Preparation and transit are separate stages. Any dispatch or delivery period stated on the product page or at checkout forms part of the information for your order. Business days exclude weekends and applicable public holidays. We will provide a shipment confirmation or tracking details when available. An order acknowledgment alone does not mean that the parcel has already been dispatched.
5. Delivery estimates
The delivery estimate associated with the shipping method you select is the estimate for your order. An estimate is not a guaranteed appointment unless a guaranteed service is expressly offered. Transit can be affected by carrier capacity, severe weather, address problems, public holidays, security checks, or events beyond ordinary control. We will not use a general estimate to avoid a specific commitment made for an order. Contact us if the stated delivery period has passed so we can check the parcel and explain the available next steps.
6. Shipment delays and cancellation options
If we cannot dispatch within a stated shipment period, we will notify you as required, provide a revised period where possible, and explain your option to cancel and receive an appropriate refund. If no shipment period was stated, applicable shipment and delay-notification rules still apply. Where consent to a delay is required, we will seek that consent rather than assume an indefinite extension. If we cannot fulfill the order or the required consent is not received, we will cancel the affected part and issue a prompt refund in accordance with applicable requirements.
7. Accurate addresses and requested changes
Before paying, check the recipient name, street address, unit or apartment, city, region, postal code, country, and contact details. Contact us immediately if you spot a mistake. We will try to correct an address before dispatch, but a carrier may be unable to reroute a parcel already in transit. If an additional charge is necessary for an address correction or a reshipment caused by incorrect details, we will explain it before proceeding. We will not automatically charge an unapproved new amount.
8. Tracking and separate parcels
Where the service provides tracking, the shipment notification will include the tracking reference or access information. A newly created label can appear before the first carrier scan. Some orders may travel in separate parcels due to item size, stock location, or packaging needs; if that happens, we will provide the relevant information when available. A partial shipment does not by itself cancel the remaining items. Contact support if you are unsure whether an order is complete.
9. Delivery attempts and returned parcels
Carriers may require a signature or make delivery attempts according to their service rules. Follow any notice about arranging redelivery or collecting a parcel from a carrier location. If a parcel is returned as unclaimed, refused, or undeliverable, contact us so we can discuss a refund or an agreed reshipment. Any proposed deduction or new shipping cost will be explained and applied only where appropriate and lawful. Refusing a parcel does not always complete the return request process.
10. Missing damaged or incorrect deliveries
Inspect parcels when practical. If a package is damaged, keep the packaging and take photographs if available. If an order is marked delivered but cannot be found, check the delivery location and contact us promptly. We will investigate relevant tracking and carrier information and consider the circumstances you report. A delivery scan is not treated as conclusive in every dispute. We will arrange the remedy required by the facts and applicable law for a lost, damaged, incomplete, or incorrectly fulfilled order.
11. Cross-border orders if offered
If a non-domestic destination is offered at checkout, customs processing may add time and local charges. The checkout or shipping offer should identify whether duties and import taxes are collected or payable on delivery. Do not assume that every international charge is prepaid. If you are unsure, contact us before ordering. These terms do not enable a destination that is absent from checkout, and we do not require you to accept an undisclosed charge as a substitute for the agreed order terms.
12. Returns assistance and customer rights
Returns follow our Refund Policy. Do not send an item to the company address without return instructions, as the correct handling location may differ. These Shipping Terms do not transfer away mandatory rights concerning delivery, risk of loss, cancellation, or refunds. When contacting us about shipping, include the order number, recipient name, delivery address, and a short description of the issue. Do not include payment card details. Our support contact information is set out below.
Contact Ostravin Borough LLC
- Address
- 1012 Madison Ave, Madison, MS 39110, United States
- Phone
- +18122210160
- support@ostravinborough.com