Effective date: October 21, 2026
Ostravin Borough LLC
1. Our store and these terms
These Terms of Service govern use of the Ostravin Borough online store and purchases of physical products from Ostravin Borough LLC. The company was established on October 21, 2026, and these terms take effect on that date. In these terms, “we,” “us,” and “our” refer to Ostravin Borough LLC. “You” refers to the person using the store or placing an order. Please read the product information, these terms, our Refund Policy, and our Shipping Terms before buying.
2. Eligibility and account information
You must be legally able to enter into a purchase agreement, or use the store with the authorization of a parent or guardian where applicable. Provide accurate contact, delivery, and billing information and keep any account credentials secure. You are responsible for activity you authorize through your account. Contact us if you believe an account or order has been used without permission. Guest checkout may be available; creating an account is not required unless the checkout states otherwise.
3. Products and descriptions
Our store offers accessories and everyday goods for dogs and cats, including walking gear, comfort products, toys, grooming accessories, and feeding items. Product pages describe the selected item, included components, size, materials, and care information. Images illustrate appearance; screen settings, lighting, and ordinary manufacturing variation can affect perceived colors and texture. Accessories or food shown in a lifestyle scene are not included unless the listing says they are. If a material description is incorrect, we will help resolve the issue rather than rely on an illustration to override the listing.
4. Prices and availability
Prices are shown in the currency selected by the store or checkout. The final order summary identifies the currency, product prices, discounts, delivery charges, and applicable taxes before you pay. Prices and availability can change before an order is accepted. We do not promise that an item displayed in a previous browsing session remains available. If an error materially affects your order, we will contact you with the corrected information and an opportunity to proceed or cancel. We will not collect an additional amount without your agreement.
5. Placing and accepting orders
Check your items, variants, quantities, email address, and shipping address before submitting an order. An automated acknowledgment confirms that the checkout received the order; it does not guarantee that every requested item can be fulfilled. We may decline or cancel an order for unavailable stock, a significant pricing error, suspected unauthorized payment, delivery restrictions, or another legitimate fulfillment reason. If we cancel a paid order, we will notify you and refund the affected amount through the payment provider. We do not substitute a different item without your agreement.
6. Payment and checkout
Payments are processed through the checkout and payment providers made available by Shopify and our store settings. The method you select determines the fields, authentication steps, and provider terms presented during checkout. You authorize the stated charge when you complete payment. Do not send a card number, security code, banking password, or payment authentication code through our contact form. Payment authorization, fraud review, and settlement can affect whether an order proceeds to fulfillment.
7. Delivery and changes
Our Shipping Terms explain available destinations, shipment information, address responsibility, delivery estimates, and delay handling. Contact us promptly if you need to change or cancel an order. We will try to help before dispatch, but cannot guarantee changes after fulfillment begins. We will handle a delay in accordance with applicable requirements, including providing cancellation and refund options when required. The terms shown at checkout form part of the information for your specific order.
8. Returns and product concerns
Our Refund Policy provides the process for requesting a return, reporting damage, and receiving an approved refund. Nothing in these terms removes rights that cannot legally be excluded, including remedies for faulty, unsafe, misdescribed, or undelivered goods where applicable. Keep your order number and contact us with a clear description of the issue so we can investigate.
9. Suitable use and care
Select products suited to your pet’s size, age, behavior, and intended use. Measure before choosing wearable accessories. Inspect buckles, clips, seams, toys, and feeding items regularly. Supervise play and discontinue use of damaged items. Our products are accessories, not veterinary treatments or medical devices. Product guidance does not replace professional advice about an animal’s health. Follow the individual care instructions and do not use products for a purpose they were not designed for.
10. Store content and permitted use
The store’s original branding, written content, layouts, and artwork belong to their respective rights holders. You may browse and use the store for personal shopping and retain order information for your records. Do not copy substantial store content for unauthorized commercial use, interfere with checkout, submit malicious code, scrape personal information, or attempt to bypass security. Reviews or messages you submit must be truthful, relevant, and lawful and must not disclose another person’s private information.
11. Service limitations and responsibility
We aim to maintain accurate information and a usable store, but interruptions, maintenance, or transmission errors can occur. We do not exclude liability that applicable law does not allow us to exclude. Any limitation in these terms applies only to the extent permitted by law and does not remove mandatory consumer rights. We are not responsible for a loss caused solely by misuse contrary to reasonable product instructions, but will assess the facts of a reported product concern.
12. Governing law and updates
These terms are governed by the laws of Mississippi and applicable United States law, subject to any mandatory protections available to you. Contact us first with a concern so we can seek a practical resolution. Updates apply prospectively from the effective date displayed with the revised terms; an update does not retroactively remove rights attached to an earlier purchase. Keep a copy of the terms applicable to your order if you wish.
Contact Ostravin Borough LLC
- Address
- 1012 Madison Ave, Madison, MS 39110, United States
- Phone
- +18122210160
- support@ostravinborough.com